Finding home care can feel confusing, especially if English is not your or a loved one’s first language. Many families worry they won’t understand the process, won’t be heard, or won’t get the care they need. But you have the right to support, language access, and respectful care.

Support you deserve

In the U.S., you have the right to get help in your preferred language when accessing health and home care services. This includes:

• Interpreters (in person, by phone, or video)
• Translated documents
• Clear explanations you can understand
  
  

You should never be told to bring your own interpreter or rely on a child or family member to translate important information. If you need language support, it is okay—and important—to say so.

Follow these steps to ensure you get the care you deserve:

Bring a Support Person If You Want

You can bring a trusted adult—like a family member, friend, or advocate—to meetings or phone calls. They can help listen, take notes, and ask questions with you.

This is your choice, and it’s okay to ask for support.

You Are Not Alone

Many families face language barriers, and you are not doing anything wrong by needing help. Home care services are meant to support you, your family, and your independence.

The right provider will take the time to listen, explain, and respect who you are—your language, your culture, and your needs.

If you ever feel rushed, ignored, or confused, it is okay to speak up or look for a provider who will do better.